NIC (Tyler Tech) Automation: API Alternative for State Digital Services, Renewal Sync, and Usage Reports

Introduction

NIC (now part of Tyler Technologies) delivers state-level digital government services—driver's license and vehicle registration renewals, business filings, professional licenses, permits, and other citizen-facing transactions—through state and agency portals. While NIC/Tyler provides web-based admin and reporting tools, the platform has limited or restricted API access for many government users. Browser automation provides a reliable solution to automate state-level digital government services, sync renewals and transaction data with state databases, and export service usage and revenue reports directly through the NIC/Tyler web interface, enabling streamlined citizen services and operational reporting.

Why Use Browser Automation for NIC (Tyler Tech)?

• Limited API Access: NIC/Tyler state portals have restricted or no API access for many government users and agencies
• State Digital Services: Automate workflows for renewals, filings, and citizen transactions across state services
• Renewal Sync: Sync renewal and eligibility data from NIC portals with state databases (DMV, licensing, etc.)
• Service Usage Reports: Export service usage, transaction volume, and adoption metrics by service type and period
• Revenue Reports: Export revenue and fee collection reports by service, agency, or fund
• Multi-Service Workflows: Run automation across multiple state services (driver, vehicle, business, professional license)
• Compliance and Audit: Generate usage and revenue documentation for legislators and auditors
• Dashboard-Only Features: Many admin and reporting views are only available through the web interface

Setting Up NIC (Tyler Tech) Automation

Here's how to automate NIC/Tyler state portal workflows using browser automation:

import { chromium } from 'playwright';

const response = await fetch("https://api.anchorbrowser.io/api/sessions", {
  method: "POST",
  headers: {
    "anchor-api-key": "YOUR_API_KEY",
    "Content-Type": "application/json",
  },
  body: JSON.stringify({
    'headless': false,
    'proxy': { 'type': 'residential', 'country': 'US' }
  }),
});

const { id } = await response.json();
const connectionString = `wss://connect.anchorbrowser.io?apiKey=YOUR_API_KEY&sessionId=${id}`;

const browser = await chromium.connectOverCDP(connectionString);
const context = browser.contexts()[0];
const ai = context.serviceWorkers()[0];
const page = context.pages()[0];

await page.goto("https://yourstate.gov/");

await ai.evaluate(JSON.stringify({
  prompt: 'Log in to the state portal admin or NIC/Tyler dashboard using the provided credentials. Complete any MFA or security verification and wait for the dashboard to load.'
}));

Automating State-Level Digital Government Services

Automate workflows for renewals, filings, and citizen-facing services:

const automateStateDigitalServices = async (page, ai, config) => {
  const { serviceType, action, params } = config;
  
  await ai.evaluate(JSON.stringify({
    prompt: `Navigate to the ${serviceType} section (e.g., Driver License, Vehicle Registration, Business Filings, or Professional License) in the state portal admin or NIC dashboard.`
  }));
  
  await ai.evaluate(JSON.stringify({
    prompt: `Perform ${action}: set filters or date range if needed, run batch or report, or trigger the workflow. Use params: ${JSON.stringify(params || {})}. Complete the action and wait for confirmation.`
  }));
  
  await page.waitForLoadState('networkidle');
  return true;
};

const getServiceStatus = async (page, ai, serviceName, referenceId) => {
  await ai.evaluate(JSON.stringify({
    prompt: `Navigate to the ${serviceName} section and search for or open transaction/renewal ${referenceId}`
  }));
  const status = await ai.evaluate(JSON.stringify({
    prompt: 'Read the status (Pending, Completed, Failed) and any key dates or amounts. Return as JSON.'
  })).catch(() => null);
  return status ? JSON.parse(status) : null;
};

Syncing Renewals with State Databases

Export renewal and transaction data from NIC/Tyler and sync with state databases (DMV, licensing, etc.):

const syncRenewalsWithStateDatabases = async (page, ai, params) => {
  const { serviceType, dateRange } = params;
  
  await ai.evaluate(JSON.stringify({
    prompt: 'Navigate to the Renewals, Transactions, or Export section in the NIC/Tyler state portal admin'
  }));
  
  await ai.evaluate(JSON.stringify({
    prompt: `Filter by service type ${serviceType || 'all'} and date range ${dateRange.start} to ${dateRange.end}. Include completed renewals and transactions.`
  }));
  
  await ai.evaluate(JSON.stringify({
    prompt: 'Export renewal/transaction data including: transaction ID, service type, citizen reference (e.g., license/plate number), status, completion date, fee, and any eligibility or verification fields. Export as CSV or Excel.'
  }));
  
  const download = await page.waitForEvent('download');
  const exportPath = await download.path();
  
  const records = await parseCSV(exportPath);
  for (const record of records) {
    await syncRenewalToStateDatabase(record, params.stateDbEndpoint);
    await page.waitForTimeout(200);
  }
  return { exportPath, count: records.length };
};

Exporting Renewal Data for State Database Sync

Export renewal and transaction data in a format ready for state database integration:

const exportRenewalsForStateDb = async (page, ai, serviceType, dateRange) => {
  await ai.evaluate(JSON.stringify({
    prompt: 'Navigate to the Renewals or Transactions section in the state portal admin'
  }));
  
  await ai.evaluate(JSON.stringify({
    prompt: `Filter by service type ${serviceType || 'all'} and completion date from ${dateRange.start} to ${dateRange.end}. Include only completed or processed renewals.`
  }));
  
  await ai.evaluate(JSON.stringify({
    prompt: 'Export data including: transaction ID, service type, reference number (license, plate, etc.), status, date completed, amount, and any verification or eligibility fields. Export as CSV or Excel.'
  }));
  
  const download = await page.waitForEvent('download');
  return await download.path();
};

Exporting Service Usage and Revenue Reports

Generate and export service usage and revenue reports by service, period, or agency:

const exportServiceUsageAndRevenueReports = async (page, ai, reportParams) => {
  const { reportType, dateRange, groupBy } = reportParams;
  
  await ai.evaluate(JSON.stringify({
    prompt: 'Navigate to the Reports, Analytics, or Usage section in the NIC/Tyler state portal admin'
  }));
  
  await ai.evaluate(JSON.stringify({
    prompt: `Select ${reportType} (Service Usage, Transaction Volume, Revenue by Service, or Adoption Metrics). Set date range from ${dateRange.start} to ${dateRange.end}. Group by ${groupBy || 'service'} if available.`
  }));
  
  await ai.evaluate(JSON.stringify({
    prompt: 'Generate the report. Include: transaction count, unique users (if allowed), revenue/fees by service, breakdown by agency or fund, and period comparison if available. Export as Excel or PDF.'
  }));
  
  const download = await page.waitForEvent('download');
  return await download.path();
};

Exporting Usage and Revenue by Period

Export usage and revenue data for a specific period:

const exportUsageRevenueByPeriod = async (page, ai, periodEnd, serviceType) => {
  await ai.evaluate(JSON.stringify({
    prompt: 'Navigate to the Reports or Analytics section in the state portal admin'
  }));
  
  await ai.evaluate(JSON.stringify({
    prompt: `Generate usage and revenue report for period ending ${periodEnd}. Filter by service type ${serviceType || 'all'} if needed. Include transaction count, revenue, and breakdown by service. Export as Excel or CSV.'
  }));
  
  const download = await page.waitForEvent('download');
  return await download.path();
};

Syncing with External Systems

Export service and transaction data for state ERP, data warehouse, or reporting:

const syncToExternalSystem = async (page, ai, dataType) => {
  await ai.evaluate(JSON.stringify({
    prompt: 'Navigate to the Export or Reports section in the NIC/Tyler state portal admin'
  }));
  
  await ai.evaluate(JSON.stringify({
    prompt: `Export ${dataType} (renewals, transactions, usage, or revenue) in the format required for our state database, ERP, or reporting system. Include all necessary fields for sync and audit.`
  }));
  
  const download = await page.waitForEvent('download');
  return await download.path();
};

Best Practices

• Security: Use secure credential storage and support MFA where required for state portal admin access
• Rate Limiting: Add delays between requests (5–10 seconds) to avoid triggering rate limits or security flags
• Data Validation: Verify exported renewal and usage data before syncing with state databases
• Error Handling: Implement retry logic for transient failures and session timeouts
• PII and Privacy: Handle citizen and reference data according to state privacy and retention policies
• State Database Sync: Align renewal export and sync with state DMV/licensing update cycles and data standards
• Audit Trail: Log automation actions and retain exports for legislative and audit requirements
• Session Management: Handle session timeouts and re-authentication for scheduled sync and report jobs
• Idempotency: When syncing to state databases, avoid duplicate updates by tracking which records have already been synced

Resources

• Anchor Browser Documentation - Complete API reference and guides
• Anchor Browser Playground - Try browser automation in your browser

Conclusion

Browser automation provides a flexible and reliable alternative to API access for NIC (Tyler Tech) state-level digital government services. By leveraging intelligent browser agents, you can automate state-level digital services workflows, sync renewals with state databases, and export service usage and revenue reports—workflows that aren't easily achievable through manual processes or limited API access. Whether you need to run renewals, keep state systems in sync, or report on usage and revenue, browser automation enables efficient citizen services operations for states using NIC/Tyler portals.

Start automating your NIC (Tyler Tech) state portal workflows today and streamline your state digital services and reporting!